by Kane Mantyla | Sep 24, 2018 | Small Business Support
You are an inspired person. You have a passion and did more than dream, you took that passion and turned it into a business. Is it easy? Hell no! You pour everything you have into your business. Time, energy, and money don’t even begin to tell the story of just how...
by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Retention
Treating clients like they matter is the foundation upon which business is built. It was absolutely vital 100 years ago when we knew all of our customers. In the last few decades, however, customer support took a back seat as computers, automation, and mobility...
by Kane Mantyla | Sep 23, 2018 | Customer Experience
Positive emotions is the single most effective way to increase customer experience which results in more customer loyalty. This has often come in two flavors; handling people’s perception through advertising, and crafting a high quality customer experience...
