by Kane Mantyla | Sep 24, 2018 | Customer Support, Small Business Support
Nobody wants to deal with customer support. It means something has gone wrong and you don’t have the tools to fix it. The numerous companies you have to work, with being a business owner today, means you will eventually end up on the phone, chat, or email with...
by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Support, Small Business Support
No matter how hard we try, we just can’t please everyone. Every business experiences customer complaints, whether it’s their fault or not. Learning how to satisfy a disgruntled client with a solution that also benefits the business is a high level customer...
by Kane Mantyla | Sep 23, 2018 | Customer Experience, Small Business Marketing, Small Business Support
A customer complaint is an investment in your company. Knowing how to flip their negative emotional experience into a positive one can often turn a complainer into a promoter. This process is simple, repeatable, highly effective, and is used by many of the...
