by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Retention
Being highly rated on Yelp can be easy to achieve and is a great way to increase your business reputation, if you know how to do it. Yelp is the largest business review site with millions of members with more than 135 million reviews.1 Customer trust in Yelp is very...
by Kane Mantyla | Sep 24, 2018 | About RewardMore
A retail service business has two pathways for revenues: new clients and repeat visits. Yes new clients are important, as there are no repeat visits without first visits. However, research shows that the return on investment (ROI) for repeat visitors is up to 7x times...
by Kane Mantyla | Sep 24, 2018 | About RewardMore, Small Business Marketing
Many businesses unknowingly get snared in the daily deal trap with promises of new clients and repeat visits, only to find they couldn’t get out. You can prevent this by learning how to setup Groupon to work for your business, but if you are already stuck, we can...
by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Support, Small Business Support
No matter how hard we try, we just can’t please everyone. Every business experiences customer complaints, whether it’s their fault or not. Learning how to satisfy a disgruntled client with a solution that also benefits the business is a high level customer...
by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Retention
Treating clients like they matter is the foundation upon which business is built. It was absolutely vital 100 years ago when we knew all of our customers. In the last few decades, however, customer support took a back seat as computers, automation, and mobility...
