by Kane Mantyla | Sep 24, 2018 | Customer Retention, Increase Revenues, Small Business Support
When it comes to customer retention programs, nothing is as powerful as a membership. The client is committed and your business has guaranteed revenues. Memberships are not without their risks, however. If they are improperly structured or ill-fitting they can cost...
by Kane Mantyla | Sep 24, 2018 | Customer Experience, Increase Revenues, Small Business Support
Let’s face it, selling is hard for most wellness service providers. We tend look at selling as a contemptible practice that is best left for used car salesmen, and don’t want to taint the virtuous services we provide. The truth is, however, selling is a necessary part...
by Kane Mantyla | Sep 24, 2018 | Customer Retention, Small Business Support
It is widely known that repeat clients have a far greater return on investment than new clients. Harvard Business Review says that the cost of new customer acquisition is 5 to 25 times more expensive than getting an existing customer to return. They also say that...
by Kane Mantyla | Sep 24, 2018 | Customer Experience, Small Business Support
Appointment scheduling is a very simple process, but if not done right, it can undermine the rest of your customer service strategy. Making sure your staff knows the best techniques for scheduling appointments that increase your business revenues while minimizing...
by Kane Mantyla | Sep 24, 2018 | Small Business Marketing, Small Business Support
As people, we like to think that we are rational and that our perception of value is logical, but this couldn’t be further from the truth. Research has shown that perception of value is relative and that a business can influence perception of value through pricing....
by Kane Mantyla | Sep 24, 2018 | Small Business Support
You are an inspired person. You have a passion and did more than dream, you took that passion and turned it into a business. Is it easy? Hell no! You pour everything you have into your business. Time, energy, and money don’t even begin to tell the story of just how...
