by Kane Mantyla | Sep 24, 2018 | Customer Experience, Small Business Support
The customer experience has always been a driver for business success, but in the era of social media, this is truer than ever. Owners are invested and driven to achieve success, but how do they get their staff to give the same effort? Inspiring staff to give their...
by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Support, Small Business Support
No matter how hard we try, we just can’t please everyone. Every business experiences customer complaints, whether it’s their fault or not. Learning how to satisfy a disgruntled client with a solution that also benefits the business is a high level customer...
by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Retention
Treating clients like they matter is the foundation upon which business is built. It was absolutely vital 100 years ago when we knew all of our customers. In the last few decades, however, customer support took a back seat as computers, automation, and mobility...
by Kane Mantyla | Sep 23, 2018 | Customer Experience, Small Business Marketing, Small Business Support
A customer complaint is an investment in your company. Knowing how to flip their negative emotional experience into a positive one can often turn a complainer into a promoter. This process is simple, repeatable, highly effective, and is used by many of the...
by Kane Mantyla | Sep 23, 2018 | Customer Experience
Positive emotions is the single most effective way to increase customer experience which results in more customer loyalty. This has often come in two flavors; handling people’s perception through advertising, and crafting a high quality customer experience...
