How to Increase Customer Retention with Positive Rewards

by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Retention, Small Business Marketing

Let’s face it, if we own a health, beauty, or wellness business we need to be effective at changing people’s behavior. Not only does our business need it, but our clients are better served when we do. Clients come to us for help and the more we help them, the better...

How to Get More Execution from Your Employees and Improve Morale

by Kane Mantyla | Sep 24, 2018 | Customer Experience, Small Business Support

Running a successful business requires high level execution in many different areas. Business owners will often rely on employees to carry on with many of the important responsibilities, but getting them perform with excellence can be a challenge. Employees often do...

The Golden Rule of a Service-Based Business

by Kane Mantyla | Sep 24, 2018 | Customer Experience, Small Business Support

We have all heard of the golden rule, do unto others as you would have them to do unto you. It is sage advice for living a happy and prosperous life, but it is also the cornerstone of small business management for running a successful service-based business. Discover...

Why Selling is Serving and Can Improve Customer Experience

by Kane Mantyla | Sep 24, 2018 | Customer Experience, Increase Revenues, Small Business Support

Let’s face it, selling is hard for most wellness service providers. We tend look at selling as a contemptible practice that is best left for used car salesmen, and don’t want to taint the virtuous services we provide. The truth is, however, selling is a necessary part...

3 Ways to Get Positive Reviews on Yelp for Better Business Reputation

by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Retention

Being highly rated on Yelp can be easy to achieve and is a great way to increase your business reputation, if you know how to do it. Yelp is the largest business review site with millions of members with more than 135 million reviews.1 Customer trust in Yelp is very...

5 Steps to Appointment Scheduling for Increased Revenues and Reduced Mistakes

by Kane Mantyla | Sep 24, 2018 | Customer Experience, Small Business Support

Appointment scheduling is a very simple process, but if not done right, it can undermine the rest of your customer service strategy. Making sure your staff knows the best techniques for scheduling appointments that increase your business revenues while minimizing...